Shipping & Delivery

U.S. SHIPPING

ETRNL AESTHETIC OFFERS FREE STANDARD GROUND SHIPPING FOR ORDERS ABOVE $150 SHIPPING IN THE CONTIGUOUS UNITED STATES.

ORDERS SHIP WITHIN 24–48 HOURS FROM OUR DISTRIBUTION CENTER IN KENTUCKY.

STANDARD DELIVERY ARRIVES IN 5–7 BUSINESS DAYS.

PLEASE NOTE, CARRIERS MAY EXPERIENCE DELAYS BEYOND OUR CONTROL.

WE SHIP WORLDWIDE.* SHIPPING RATES ARE CALCULATED BY WEIGHT AND DESTINATION.

ONCE YOUR ORDER IS MARKED DELIVERED BY THE CARRIER, WE ARE NO LONGER LIABLE FOR LOST, STOLEN, OR DAMAGED PACKAGES. PLEASE CONTACT THE CARRIER TO FILE A CLAIM.

WE’RE A SMALL BUSINESS COMMITTED TO YOUR SATISFACTION — AND WE’RE HERE TO SUPPORT YOU EVERY STEP OF THE WAY.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING RATES CALCULATED AT CHECKOUT BASED ON LOCATION & PACKAGE WEIGHT.

DUTIES & TAXES INCLUDED - NO SURPRISE FEES. ALL INTERNATIONAL ORDERS INCLUDE CUSTOMS, TAXES, AND DUTIES UPFRONT.

FAILED DELIVERY / RETURNED TO SENDER / ABANDONED PACKAGES

IF YOUR ORDER CANNOT BE DELIVERED DUE TO AN INCORRECT ADDRESS OR PHONE NUMBER, IT WILL BE RETURNED AT THE CUSTOMER'S EXPENSE.

IF DELIVERY IS ATTEMPTED AND NO ONE IS AVAILABLE, THE PACKAGE WILL BE HELD AT THE CARRIER'S LOCAL LOCATION. FAILURE TO COLLECT IT WILL RESULT IN A RETURN TO THE SENDER AT THE CUSTOMER'S EXPENSE.

INTERNATIONAL CLIENTS WHO REFUSE DELIVERY WILL INCUR ALL RETURN COSTS, INCLUDING SHIPPING, DUTIES, AND TAXES—DEDUCTED FROM ANY ELIGIBLE REFUND.

PACKAGES HELD AT CUSTOMS FOR OVER 30 DAYS WILL BE DEEMED ABANDONED. ABANDONED ORDERS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

DAMAGED OR OPENED PACKAGES

IF YOUR BOX ARRIVES DAMAGED OR OPENED, PLEASE PHOTOGRAPH IT BEFORE OPENING AND SUBMIT A CLAIM WITH THE COURIER. THEN, CONTACT OUR CLIENT CARE TEAM AT INFO@IMADREAMBUILDER.COM.